This course provides essential skills and strategies for effectively managing and resolving workplace conflicts. 

It delivers practical techniques for identifying conflict triggers, understanding different conflict styles, and implementing resolution strategies that lead to positive outcomes. The course emphasises professional mediation techniques and communication skills that help maintain a harmonious workplace environment.

Who is this course for?

This course is designed for HR professionals, team leaders, and office managers who need to handle workplace disputes effectively. It is particularly valuable for those who are responsible for maintaining positive workplace relationships and need to develop or enhance their conflict resolution skills within a professional environment.

Course Content

• Understanding Workplace Conflict
• Common Sources of Office Conflicts
• Conflict Styles and Behavioral Patterns
• Active Listening Techniques
• Effective Communication Strategies
• Mediation Skills and Process
• Emotional Intelligence in Conflict Resolution
• De-escalation Techniques
• Difficult Conversations Management
• Cultural Sensitivity in Conflict Resolution
• Documentation and Follow-up Procedures
• Prevention Strategies
• Building Consensus
• Creating Resolution Action Plans

Course Objectives

• Understand the nature and causes of workplace conflicts
• Recognise different conflict styles and appropriate response strategies
• Develop effective active listening and communication skills
• Learn to facilitate difficult conversations professionally
• Master various mediation techniques for different conflict scenarios
• Understand how to document conflicts and resolutions appropriately
• Be able to implement conflict prevention strategies
• Know how to create and monitor conflict resolution action plans
• Develop skills in managing emotional aspects of workplace conflicts
• Understand the role of cultural differences in conflict situations
• Be able to build consensus among conflicting parties
• Learn to maintain impartiality while facilitating resolutions
• Understand when to escalate conflicts to senior management or external resources