Customer Service Training for Office & HR

E-learning Course

1 Hours (Approx.) Multiple Choice

4.8

(1104) Google Reviews

This course is designed to equip office and HR professionals with essential customer service skills tailored to the unique demands of the corporate environment.

Providing exceptional customer service in the office setting requires a blend of communication, empathy, and problem-solving skills to effectively address both internal and external client needs. This training ensures participants can foster positive interactions, handle complex situations with professionalism, and contribute to a supportive workplace culture.

Course Content
Objectives

Course Content

Introduction to Customer Service in the Office Setting
Effective Communication and Listening Skills
Managing Difficult Conversations
Understanding Internal vs. External Customers
Problem Solving and Conflict Resolution
Professionalism and Empathy
Building Trust and Maintaining Confidentiality
Service Recovery and Complaint Handling
Creating a Positive Workplace Culture

Objectives

Understand the principles of customer service in an office and HR environment
Enhance communication and listening skills tailored to client needs
Develop strategies for managing and resolving conflicts professionally
Recognize the distinct needs of internal vs. external customers
Demonstrate empathy and professionalism in all client interactions
Apply problem-solving techniques to customer service challenges
Foster a positive, supportive workplace culture through proactive service

Trusted, Quality-Assured Training

City & Guilds Assured

We're proud to share that all our E-learning courses are assured by City & Guilds, a global benchmark for excellence. This recognition highlights our commitment to delivering high-quality training that truly makes a difference.

CPD Accredited

Our courses support lifelong learning and professional growth, accredited by the CPD Certification Service to ensure they meet recognised standards for Continued Professional Development.

What You Will Learn

Take a closer look at our E-learning experience. Below, you’ll find screenshots from the course alongside a sample certificate you’ll receive upon completion (click to view).

Our courses are designed to be engaging, intuitive, and practical, giving you the tools and confidence to excel in your field.

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