HSG Healthcare

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Customer Service Training for Office & HR

E-learning Course
1 Hours (Approx.) Multiple Choice
4.8
(1100) Google Reviews
City & Guilds Logo CPD

This course is designed to equip office and HR professionals with essential customer service skills tailored to the unique demands of the corporate environment.

Providing exceptional customer service in the office setting requires a blend of communication, empathy, and problem-solving skills to effectively address both internal and external client needs. This training ensures participants can foster positive interactions, handle complex situations with professionalism, and contribute to a supportive workplace culture.

  • Introduction to Customer Service in the Office Setting
  • Effective Communication and Listening Skills
  • Managing Difficult Conversations
  • Understanding Internal vs. External Customers
  • Problem Solving and Conflict Resolution
  • Professionalism and Empathy
  • Building Trust and Maintaining Confidentiality
  • Service Recovery and Complaint Handling
  • Creating a Positive Workplace Culture
  • Understand the principles of customer service in an office and HR environment
  • Enhance communication and listening skills tailored to client needs
  • Develop strategies for managing and resolving conflicts professionally
  • Recognize the distinct needs of internal vs. external customers
  • Demonstrate empathy and professionalism in all client interactions
  • Apply problem-solving techniques to customer service challenges
  • Foster a positive, supportive workplace culture through proactive service

Trusted, Quality-Assured Training

City & Guilds Assured

We're proud to share that all our E-learning courses are assured by City & Guilds, a global benchmark for excellence. This recognition highlights our commitment to delivering high-quality training that truly makes a difference.

CPD Accredited

Our courses support lifelong learning and professional growth, accredited by the CPD Certification Service to ensure they meet recognised standards for Continued Professional Development.


What You Will Learn

Take a closer look at our E-learning experience. Below, you’ll find screenshots from the course alongside a sample certificate you’ll receive upon completion (click to view).

Our courses are designed to be engaging, intuitive, and practical, giving you the tools and confidence to excel in your field.

If you would like to see how our E-learning platform works before purchasing, click on the 'try before you buy' button below and you can try a full length Elearning module, completely free of charge!

Try Before You Buy
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