0203 5513 886
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0203 5513 886
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To ensure that we direct you to the right pages you will need to select one of the following options first.
You need to choose the one that best relates to your circumstances.
If you have forgotten your password to login to your My Account, please use the lost password facility to set up a new password. You will receive an automated email with a 1 hour active link to set up a new password.
If the email hasn’t come through, this is probably for one of two reasons:
• The email address contains a spelling mistake
• The automated email went into your spam / junk box
Please re-use the lost password facility if the link has expired or contact us if you need to make an email amendment.
If you were sent an invitation link by your agency and it has expired, please contact your agency/company directly.
You can easily reschedule your training through your 'My Account'. Please follow the steps below:
For a more detailed guide, you can also watch our video tutorial on how to reschedule your training here: https://www.youtube.com/watch?v=atAlqFbUi6k
You’ll receive a confirmation email with your new date and venue.
Please note, you can only reschedule up to 2 working days before your training date and are eligible for 1 reschedule per booking. If you need to reschedule within 2 days of your training, please contact us directly.
If you have trouble accessing your account, please use the forgot password feature. If you still encounter issues, please let us know so we can assist you.
If you were booked via a Company/Agency, please contact them directly to reschedule your booking.
E-learning courses can be accessed through your 'My Account' with us.
If your E-learning is linked to a classroom-based Mandatory Course or was purchased on the Health & Safety Group's main website, you can log in here to begin your training. You will find your courses within the E-learning tab.
If you purchased E-learning through the HSG E-learning site, please log in here to start your training. You will find your courses within the E-learning Bookings section.
If the training is for you, click on ‘TAKE COURSE NOW.’ If you're assigning it to a staff member, click on ‘BOOK STAFF NOW.’
If you've already started your training, just go to ‘My Courses.’
If you have forgotten your password to login to your My Account, please use the lost password facility to set up a new password. You will receive an automated email with a 1 hour active link to set up a new password.
If the email hasn’t come through, this is probably for one of two reasons:
• The email address contains a spelling mistake
• The automated email went into your spam / junk box
Please re-use the lost password facility if the link has expired or contact us if you need to make an email amendment.
If you were sent an invitation link by your agency and it has expired, please contact your agency/company directly.
Certificates are issued promptly upon course completion:
Certificates can be accessed as follows:
Our e-learning courses are compatible with all devices including mobile phones, but we recommend using a computer or laptop, as a bigger screen will make learning easier.
To avoid unsaved course progression, please ensure you have a strong internet connection and do not open 2 e-learning courses at once.
Please allow yourself the allocated time to complete each module. The estimated time is shown at the beginning of each module.
If you would like to complete the e-learning module over the course of a few days/weeks, please ensure you exit out of the course each time, and do not leave the window open.
If your name or email has a minor spelling error or misspelling, please reply to this message with the correct spelling, and we will update it for you. This will ensure your certificate / login details are up to date.
1. To change your name completely (e.g., a different first or last name), we kindly request for one of the below documentation as proof.
- Passport (showing name before and name after)
- Deed poll
- Marriage/divorce certificate
Please reach out to us here and attach the required document and we’ll update your details promptly
2. To update your email, please confirm your current and new email addresses by contacting us here, and we’ll process your request promptly.
If you have already sent us your request, we will respond back to you within 6 business hours.
You can cancel your training with a full refund if there are at least 2 working days left prior to your original training date, and is in line with our cancellation terms.
Individual Customers
To request a refund, simply contact us here with the following details:
- Full name
- Order number
Please note: we will be replying to you via e-mail, please look out for our response!
Agency Customers
If you were booked via an agency, please contact them directly.
If you're experiencing issues with your e-learning, please check your connection and ensure it is stable. If the problem persists, we recommend accessing the e-learning module on a different device or browser (preferably Google Chrome).
For additional support, please click here to contact us, and we will be happy to assist you.
Yes! There are two options available:
To access our e-learning site, please click here.
We allow name changes if it is an addition or spelling correction to the currently listed name.
If your last name has recently changed or to add a middle name, we kindly ask for government-issued documentation such as a passport, birth certificate, or marriage certificate as proof of name.
Please contact us here, providing the above details, and we will be happy to help.
If you have made one booking but payment appears twice, this could be due to a temporary ‘Authorisation hold’ by the bank.
If you have received two transaction IDs, a double booking may have happened for which you will receive a refund.
If two payments still appear on your bank statement after a few days, please click here to submit your request so we can process a refund.
To provide you with the best possible training experience, it is essential for our courses to start on time. To receive a certificate for any of our courses, full attendance is required. Unfortunately, if any content is missed, we are unable to issue a certificate for that session.
The cut-off times for training courses are as follows:
Please plan your journey in advance to ensure timely arrival. Latecomers will not be eligible for a reschedule or refund in accordance with our Terms & Conditions. Please click here to review our Terms & Conditions.
There is no specific dress code, please wear whatever makes you comfortable, as long as it is not your work clothes.
If you are attending a PMVA or Breakaway practical training, sportswear and closed-toe shoes (such as trainers) are recommended.
If you are attending a Venepuncture or Vaccination course, due to the practical elements of the course simulating a real-life environment and in line with the infection prevention and control procedures, participants are kindly requested to refrain from attending the training with the following:
A notepad or workbook is provided for all our training courses.
For full-day courses, participants will receive complimentary tea, coffee, and water.
Most of our venues offer facilities to purchase lunch; however, we recommend checking with your specific training venue for further details. Contact information can be found here. Alternatively, you are welcome to bring your own lunch, but please note that not all venues have facilities for heating food.
Most of our courses are refresher training courses, which require prior experience.
Each course details the requirements needed to attend the course, please read this before booking onto a course.
If you have no prior experience and want to work within healthcare, please have a look at our Care Certificate training course.
You can share/verify your certificate(s) with your Agency via the Healthcare Certificate Register.
Please click here to access your 'My Account', and go to 'Verify Certificates'.
If you need any further assistance or you cannot see the request in your 'My Account', click here to contact us and we will be happy to assist.
To receive a certificate, you must attend the full duration of the course and complete all required elements. Partial attendance or incomplete participation will not meet the certification requirements.
Please contact us here, providing us with your course name, course date, venue and the missing module(s), and we will be happy to look into this further.
Please contact us here, providing us with your details and booking reference number (HSG-XXXXX), and we will be happy to look into this for you.
Click here to contact us here for any account updates. Please include your current email and the new email you’d like to use for your HSG account.
If you encounter any error messages, please contact us here as soon as possible, and we will work to resolve the issue as soon as possible.
If an e-learning booking has not yet been started or completed, we are able to cancel this and provide a refund.
Started or completed individual e-learning modules are non refundable.
Started or completed e-learning modules purchased as part of a bundle are non refundable.
All cancellation and refund requests for e-learning bookings must be through our contact us form here.
Please include your full name, email, and course you wish to cancel in your email.
You do not need any prior experience in venepuncture and cannulation BUT you do need Relevant Healthcare Experience (6 months minimum) and/or a valid and active Healthcare Registration Pin (NMC / GMC / HCPC).
NO active Healthcare Registration PIN BUT you have relevant Healthcare experience: You CAN attend the course
NO active Healthcare Registration PIN + NO relevant Healthcare Experience: You CANNOT attend the course
E-learning courses can be accessed through your 'My Account' with us.
If your E-learning is linked to a classroom-based Mandatory Course or was purchased on the Health & Safety Group's main website, you can log in here to begin your training. You will find your courses within the E-learning tab.
If you purchased E-learning through the HSG E-learning site, please log in here to start your training. You will find your courses within the E-learning Bookings section.
If the training is for you, click on ‘TAKE COURSE NOW.’ If you're assigning it to a staff member, click on ‘BOOK STAFF NOW.’
If you've already started your training, just go to ‘My Courses.’
Our e-learning courses are compatible with all devices including mobile phones, but we recommend using a computer or laptop, as a bigger screen will make learning easier.
To avoid unsaved course progression, please ensure you have a strong internet connection and do not open 2 e-learning courses at once.
Please allow yourself the allocated time to complete each module. The estimated time is shown at the beginning of each module.
If you would like to complete the e-learning module over the course of a few days/weeks, please ensure you exit out of the course each time, and do not leave the window open.
If you're experiencing issues with your e-learning, please check your connection and ensure it is stable. If the problem persists, we recommend accessing the e-learning module on a different device or browser (preferably Google Chrome).
For additional support, please click here to contact us, and we will be happy to assist you.
Yes! There are two options available:
To access our e-learning site, please click here.
If an e-learning booking has not yet been started or completed, we are able to cancel this and provide a refund.
Started or completed individual e-learning modules are non refundable.
Started or completed e-learning modules purchased as part of a bundle are non refundable.
All cancellation and refund requests for e-learning bookings must be through our contact us form here.
Please include your full name, email, and course you wish to cancel in your email.
You can easily reschedule your training through your 'My Account'. Please follow the steps below:
For a more detailed guide, you can also watch our video tutorial on how to reschedule your training here: https://www.youtube.com/watch?v=atAlqFbUi6k
You’ll receive a confirmation email with your new date and venue.
Please note, you can only reschedule up to 2 working days before your training date and are eligible for 1 reschedule per booking. If you need to reschedule within 2 days of your training, please contact us directly.
If you have trouble accessing your account, please use the forgot password feature. If you still encounter issues, please let us know so we can assist you.
If you were booked via a Company/Agency, please contact them directly to reschedule your booking.
Certificates are issued promptly upon course completion:
Certificates can be accessed as follows:
You can cancel your training with a full refund if there are at least 2 working days left prior to your original training date, and is in line with our cancellation terms.
Individual Customers
To request a refund, simply contact us here with the following details:
- Full name
- Order number
Please note: we will be replying to you via e-mail, please look out for our response!
Agency Customers
If you were booked via an agency, please contact them directly.
We allow name changes if it is an addition or spelling correction to the currently listed name.
If your last name has recently changed or to add a middle name, we kindly ask for government-issued documentation such as a passport, birth certificate, or marriage certificate as proof of name.
Please contact us here, providing the above details, and we will be happy to help.
To provide you with the best possible training experience, it is essential for our courses to start on time. To receive a certificate for any of our courses, full attendance is required. Unfortunately, if any content is missed, we are unable to issue a certificate for that session.
The cut-off times for training courses are as follows:
Please plan your journey in advance to ensure timely arrival. Latecomers will not be eligible for a reschedule or refund in accordance with our Terms & Conditions. Please click here to review our Terms & Conditions.
There is no specific dress code, please wear whatever makes you comfortable, as long as it is not your work clothes.
If you are attending a PMVA or Breakaway practical training, sportswear and closed-toe shoes (such as trainers) are recommended.
If you are attending a Venepuncture or Vaccination course, due to the practical elements of the course simulating a real-life environment and in line with the infection prevention and control procedures, participants are kindly requested to refrain from attending the training with the following:
A notepad or workbook is provided for all our training courses.
For full-day courses, participants will receive complimentary tea, coffee, and water.
Most of our venues offer facilities to purchase lunch; however, we recommend checking with your specific training venue for further details. Contact information can be found here. Alternatively, you are welcome to bring your own lunch, but please note that not all venues have facilities for heating food.
Most of our courses are refresher training courses, which require prior experience.
Each course details the requirements needed to attend the course, please read this before booking onto a course.
If you have no prior experience and want to work within healthcare, please have a look at our Care Certificate training course.
You can share/verify your certificate(s) with your Agency via the Healthcare Certificate Register.
Please click here to access your 'My Account', and go to 'Verify Certificates'.
If you need any further assistance or you cannot see the request in your 'My Account', click here to contact us and we will be happy to assist.
To receive a certificate, you must attend the full duration of the course and complete all required elements. Partial attendance or incomplete participation will not meet the certification requirements.
Please contact us here, providing us with your course name, course date, venue and the missing module(s), and we will be happy to look into this further.
Please contact us here, providing us with your details and booking reference number (HSG-XXXXX), and we will be happy to look into this for you.
You do not need any prior experience in venepuncture and cannulation BUT you do need Relevant Healthcare Experience (6 months minimum) and/or a valid and active Healthcare Registration Pin (NMC / GMC / HCPC).
NO active Healthcare Registration PIN BUT you have relevant Healthcare experience: You CAN attend the course
NO active Healthcare Registration PIN + NO relevant Healthcare Experience: You CANNOT attend the course
If you have forgotten your password to login to your My Account, please use the lost password facility to set up a new password. You will receive an automated email with a 1 hour active link to set up a new password.
If the email hasn’t come through, this is probably for one of two reasons:
• The email address contains a spelling mistake
• The automated email went into your spam / junk box
Please re-use the lost password facility if the link has expired or contact us if you need to make an email amendment.
If you were sent an invitation link by your agency and it has expired, please contact your agency/company directly.
If your name or email has a minor spelling error or misspelling, please reply to this message with the correct spelling, and we will update it for you. This will ensure your certificate / login details are up to date.
1. To change your name completely (e.g., a different first or last name), we kindly request for one of the below documentation as proof.
- Passport (showing name before and name after)
- Deed poll
- Marriage/divorce certificate
Please reach out to us here and attach the required document and we’ll update your details promptly
2. To update your email, please confirm your current and new email addresses by contacting us here, and we’ll process your request promptly.
If you have already sent us your request, we will respond back to you within 6 business hours.
If you have made one booking but payment appears twice, this could be due to a temporary ‘Authorisation hold’ by the bank.
If you have received two transaction IDs, a double booking may have happened for which you will receive a refund.
If two payments still appear on your bank statement after a few days, please click here to submit your request so we can process a refund.
Click here to contact us here for any account updates. Please include your current email and the new email you’d like to use for your HSG account.
If you encounter any error messages, please contact us here as soon as possible, and we will work to resolve the issue as soon as possible.
Our expert team is here to answer any questions you may have. Simply click on the arrow below to be taken to our contact us portal where you will be able to choose the correct form to get the help you need.
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