HSG Help Centre

The majority of our courses are refresher training courses and require prior experience.

Each course provides specific prerequisites, so please ensure you review these details on the course page before booking.

If you’re new to the field and interested in working in healthcare, we recommend our Care Certificate training course.

Please use the lost password facility here to set up a new password.

You will receive an automated e-mail with a 1-hr active link to set up a new password. 

If the e-mail hasn’t come through, this is probably for one of two reasons: 

 • The e-mail address, contains a spelling mistake 

 • The automated e-mail went into your spam box 

Please re-use the lost password facility or contact us if the link has timed out. 

Certainly! Please reach out to us here with your details and the necessary name correction(s), and we will be happy to assist you.

We recommend bringing a packed lunch, notebook, pen and a form of ID.

Refreshments, including water, tea, and coffee, will be available.

If you have made one booking but payment appears twice, this could be due to a temporary ‘Authorization hold’ by the bank. 

If you have received two transaction IDs, a double booking may have happened for which you will receive a refund. 

If two payments still appear on your bank statement after a few days, please click here to submit your request so we can process a refund.

You can cancel your place with full refund if there are at least 2 working days left prior to your original training date.

Please see our cancelation terms

Please submit your cancelation request here

Please note: we will be replying to you via e-mail, please look out for our response!

You will not be eligible for a refund if the training is due to take place within 48 hours of the course. Please see T&C's for full details.

You can easily reschedule your training through your 'My Account'. Please follow the steps below: 

1. Log in to your account via this link - https://www.healthandsafetygroup.com/myaccount/login
2. On the left-hand side of your screen, underneath 'Classroom', select 'Your Bookings'.
3. Next to your upcoming training that you wish to reschedule, you will see 'Modify Booking'. 
4. Please select 'Change'. 
5. Select a new course venue and date and click 'Reschedule Booking'.  

For a more detailed guide, you can also watch our video tutorial on how to reschedule your training here: https://www.youtube.com/watch?v=atAlqFbUi6k

You’ll receive a confirmation email with your new date and venue.

Please note, you can only reschedule up to 2 working days before your training date. If you need to reschedule within 2 days of your training, please contact us directly.

If you have trouble accessing your account, please use the forgot password feature. If you still encounter issues, please let us know so we can assist you.

Unfortunately, we cannot substitute a delegate or transfer a booking to another person.

To make a name change, the original booking must be cancelled in line with our cancellation terms and conditions, and a new booking will need to be created.

To cancel your booking, please submit your cancellation request here.

To provide you with the best possible training experience, it is essential for our courses to start on time. To maintain the effectiveness of our classroom sessions and avoid disruptions, we enforce a strict ‘closed door policy’.

The cut-off times for training courses are as follows:

• For courses starting at 9:30 am, entry is not permitted after 10:00 am.
• For courses starting at 10:00 am, entry is not permitted after 10:30 am.
• For courses starting at 12:00 pm, entry is not permitted after 12:30 pm.
• For courses starting at 1:45 pm, entry is not permitted after 2 pm.

Please plan your journey in advance to ensure timely arrival. Latecomers will not be eligible for a reschedule or refund in accordance with our Terms & Conditions. Please click here to review our Terms & Conditions.

By the following business morning, you will receive a digital certificate via email. Additionally, it will be available for download directly from your account.

If the certificate is not available by the next working day, please click here to contact us, and we will be happy to assist you.

For any pre-purchased hard copy certificates, please allow up to 2 business days for delivery.

Please note: If your training was booked through an agency or employer, please contact them directly to discuss how to obtain your certificate.

Our E-learning courses are compatible with all devices, including mobile phones.

However, we recommend using a computer or laptop, as a larger screen enhances the learning experience. We also suggest that you keep your browser and operating system up to date with the latest updates.  

Please ensure you have a stable internet connection throughout the course to prevent any loss of progress.

Additionally, please allow yourself the recommended time to complete each module. The estimated duration will be displayed at the beginning of each module.

You are able to access your E-learning modules via your ‘My account’.

If you are having trouble logging in, please try using the lost password facility. A link to set up a password will come through to your email (please check your spam box just in case!).

If you have purchased E-learning modules individually via our HSG e-learning site you would need to log in via this link. 

If you are having trouble logging in, please use the lost password facility to reset your password. 

If you're experiencing issues with your e-learning, please check your connection and ensure it is stable. If the problem persists, we recommend accessing the e-learning module on a different device or browser (preferably Google Chrome).

For additional support, please click here to contact us, and we will be happy to assist you.

Our e-learning training courses require a stable internet connection.

Please check your internet connection and if the issue remains, we recommend opening the e-learning module on a different device or browser (preferably Google Chrome).  

For further support, please click here to contact us and we will be happy to help you.

Please click here to contact us for any changes to your account.

 Yes! There are two options available:

1. You can purchase the course through your 'My Account' and assign it to someone else by going to 'E-learning Bookings' and selecting 'Book Staff Now’. You will need the persons email address to do this.
2. Alternatively, if you have the person's details, you can purchase the training under their name and email address. This will create an account for them and give them immediate access to the e-learning module(s).

To access our e-learning site, please click here.

Please contact us here, providing us with your details and booking reference number (HSG-XXXXX), and we will be happy to look into this for you. 

You can share/verify your certificate(s) with your Agency via the Healthcare Certificate Register.

Please click here to access your 'My Account', and go to 'Verify Certificates'. 

If you need any further assistance, click here to contact us and we will be happy to assist.

Yes, you can. Please submit your request here, providing us with your details and booking reference number (HSG-XXXXX), and we will get in touch with you. 

If your booking was booked through an agency, please contact the agency directly with any certificate-related queries. 

Please contact us here, providing us with your course name, course date, venue and the missing module(s), and we will be happy to look into this further.

Unfortunately, we do not issue partial certificates. All training courses must be completed in full to receive certification.

We allow name changes if it is an addition or spelling correction to the currently listed name. 

If your last name has recently changed due to marriage, we require proof of name change (deed poll, marriage license, divorce certificate). 

Please contact us here, providing the above details, and we will be happy to help.

We do not accept cash payments.

All bookings must be made via our online booking system on the website to secure a place on any of our training courses.

There is no specific dress code, please wear whatever makes you comfortable.

If you are attending a PMVA or Breakaway practical training, sportswear and closed-toe shoes (such as trainers) are recommended.

If you are attending a Venepuncture or Vaccination course, due to the practical elements of the course simulating a real-life environment and in line with the infection prevention and control procedures, participants are kindly requested to refrain from attending the training with the following:

• Artificial / False Nails
• Jewellery below the elbow