Conflict Resolution for Office & HR —The Health & Safety Group

Conflict Resolution for Office & HR

E-learning Course

1 Hours (Approx.) Multiple Choice

4.8

(1089) Google Reviews

This course provides essential skills and strategies for effectively managing and resolving workplace conflicts.

It delivers practical techniques for identifying conflict triggers, understanding different conflict styles, and implementing resolution strategies that lead to positive outcomes. The course emphasises professional mediation techniques and communication skills that help maintain a harmonious workplace environment.

Course Content
Objectives

Course Content

Understanding Workplace Conflict
Common Sources of Office Conflicts
Conflict Styles and Behavioral Patterns
Active Listening Techniques
Effective Communication Strategies
Mediation Skills and Process
Emotional Intelligence in Conflict Resolution
De-escalation Techniques
Difficult Conversations Management
Cultural Sensitivity in Conflict Resolution
Documentation and Follow-up Procedures
Prevention Strategies
Building Consensus
Creating Resolution Action Plans

Objectives

Understand the nature and causes of workplace conflicts
Recognise different conflict styles and appropriate response strategies
Develop effective active listening and communication skills
Learn to facilitate difficult conversations professionally
Master various mediation techniques for different conflict scenarios
Understand how to document conflicts and resolutions appropriately
Be able to implement conflict prevention strategies
Know how to create and monitor conflict resolution action plans
Develop skills in managing emotional aspects of workplace conflicts
Understand the role of cultural differences in conflict situations
Be able to build consensus among conflicting parties
Learn to maintain impartiality while facilitating resolutions
Understand when to escalate conflicts to senior management or external resources

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CPD Accredited

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What You Will Learn

Take a closer look at our E-learning experience. Below, you’ll find screenshots from the course alongside a sample certificate you’ll receive upon completion (click to view).

Our courses are designed to be engaging, intuitive, and practical, giving you the tools and confidence to excel in your field.

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