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This Restaurant Hospitality Training course is designed to equip front-of-house staff with the essential skills for delivering outstanding customer service. Participants will learn to create a welcoming environment through positive interactions and effective service, applicable not just in restaurants but also in bars, cafes, and coffee shops.
The course covers key hospitality skills, including maintaining a professional appearance, managing guest orders, and understanding food and drink menus. It also emphasises compliance with relevant laws to enhance the dining experience and ensure excellent customer service.
Who is this course for?
This course is ideal for front-of-house staff in restaurants, bars, cafes, and coffee shops who want to enhance their customer service skills. It’s designed for anyone looking to create a welcoming atmosphere, manage guest interactions smoothly, and ensure compliance with hospitality standards.
Content
- The Importance of Good Customer Service
- How to Provide Good Customer Service
- Techniques for greeting, seating, and taking orders from customers.
- Serving Food & Handling Customer Complaints
- Types of Food and Drinks
- Upselling & Licensing Laws
- Introduction to Front-of-House Function
- Restaurant Manager Responsibilities
- Customer Service Excellence
- Dealing with Complaints
- Health and Safety Laws
- Common Restaurant Terminology
- Correct Etiquette
Objectives
- Recognise the importance of good hospitality service and develop the skills necessary to deliver it effectively
- Create a positive impression through professional appearance, body language, and attitude while maintaining a clean and hygienic environment
- Serve guests efficiently from arrival to departure, fulfilling orders with care and addressing complaints appropriately
- Have comprehensive knowledge of food and drink menus, enabling informed recommendations and effective upselling
- Understand and comply with legal requirements in the restaurant industry, including food safety regulations and sanitation practices
- Gain foundational knowledge of hospitality principles and dining etiquette, including service styles and table settings
- Collaborate effectively as a team, recognising diverse customer backgrounds and providing inclusive service
- Learn the basics of restaurant operations, including inventory management and order processing, and develop strategies for managing difficult situations
Restaurant Hospitality Training
Who is this course for?
This course is ideal for front-of-house staff in restaurants, bars, cafes, and coffee shops who want to enhance their customer service skills. It’s designed for anyone looking to create a welcoming atmosphere, manage guest interactions smoothly, and ensure compliance with hospitality standards.
This Restaurant Hospitality Training course is designed to equip front-of-house staff with the essential skills for delivering outstanding customer service. Participants will learn to create a welcoming environment through positive interactions and effective service, applicable not just in restaurants but also in bars, cafes, and coffee shops.
The course covers key hospitality skills, including maintaining a professional appearance, managing guest orders, and understanding food and drink menus. It also emphasises compliance with relevant laws to enhance the dining experience and ensure excellent customer service.
- The Importance of Good Customer Service
- How to Provide Good Customer Service
- Techniques for greeting, seating, and taking orders from customers.
- Serving Food & Handling Customer Complaints
- Types of Food and Drinks
- Upselling & Licensing Laws
- Introduction to Front-of-House Function
- Restaurant Manager Responsibilities
- Customer Service Excellence
- Dealing with Complaints
- Health and Safety Laws
- Common Restaurant Terminology
- Correct Etiquette
- Recognise the importance of good hospitality service and develop the skills necessary to deliver it effectively
- Create a positive impression through professional appearance, body language, and attitude while maintaining a clean and hygienic environment
- Serve guests efficiently from arrival to departure, fulfilling orders with care and addressing complaints appropriately
- Have comprehensive knowledge of food and drink menus, enabling informed recommendations and effective upselling
- Understand and comply with legal requirements in the restaurant industry, including food safety regulations and sanitation practices
- Gain foundational knowledge of hospitality principles and dining etiquette, including service styles and table settings
- Collaborate effectively as a team, recognising diverse customer backgrounds and providing inclusive service
- Learn the basics of restaurant operations, including inventory management and order processing, and develop strategies for managing difficult situations
