HSG Hospitality & Catering

0203 5513 886

Restaurant Hospitality

E-learning Course
1 Hours (Approx.) Multiple Choice
4.8
(1104) Google Reviews
City & Guilds Logo CPD

This course focuses on the core skills required to provide exceptional hospitality in a restaurant setting. It covers customer service, effective communication, and handling common service scenarios, helping staff create positive dining experiences.

Participants will gain confidence in managing customer expectations, handling feedback, and promoting a welcoming atmosphere in line with the restaurant’s brand values.

  • Introduction to Restaurant Hospitality Standards
  • Communicating Effectively with Guests
  • Understanding and Meeting Customer Expectations
  • Handling Complaints and Resolving Issues Gracefully
  • Creating a Welcoming and Positive Atmosphere
  • Food and Beverage Knowledge Essentials
  • Upselling Techniques and Menu Guidance
  • Promoting Brand Values and Consistency
     
  • Provide outstanding customer service through effective communication and attentiveness
  • Understand and exceed guest expectations to create memorable dining experiences
  • Handle complaints and resolve issues in a professional manner
  • Build product knowledge to confidently assist guests with menu choices
  • Support a positive, welcoming atmosphere that aligns with the restaurant’s brand

Trusted, Quality-Assured Training

City & Guilds Assured

We're proud to share that all our E-learning courses are assured by City & Guilds, a global benchmark for excellence. This recognition highlights our commitment to delivering high-quality training that truly makes a difference.

CPD Accredited

Our courses support lifelong learning and professional growth, accredited by the CPD Certification Service to ensure they meet recognised standards for Continued Professional Development.


What You Will Learn

Take a closer look at our E-learning experience. Below, you’ll find screenshots from the course alongside a sample certificate you’ll receive upon completion (click to view).

Our courses are designed to be engaging, intuitive, and practical, giving you the tools and confidence to excel in your field.

If you would like to see how our E-learning platform works before purchasing, click on the 'try before you buy' button below and you can try a full length Elearning module, completely free of charge!

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