This course focuses on the core skills required to provide exceptional hospitality in a restaurant setting. It covers customer service, effective communication, and handling common service scenarios, helping staff create positive dining experiences.

Participants will gain confidence in managing customer expectations, handling feedback, and promoting a welcoming atmosphere in line with the restaurant’s brand values.

Who is this course for?

This course is ideal for all front-of-house and customer-facing staff, including:

• Waitstaff, hosts, and bartenders aiming to enhance their hospitality skills,
• New hires learning the essentials of customer service in a restaurant setting

Course Content

• Introduction to Restaurant Hospitality Standards
• Communicating Effectively with Guests
• Understanding and Meeting Customer Expectations
• Handling Complaints and Resolving Issues Gracefully
• Creating a Welcoming and Positive Atmosphere
• Food and Beverage Knowledge Essentials
• Upselling Techniques and Menu Guidance
• Promoting Brand Values and Consistency

Course Objectives

• Provide outstanding customer service through effective communication and attentiveness
• Understand and exceed guest expectations to create memorable dining experiences
• Handle complaints and resolve issues in a professional manner
• Build product knowledge to confidently assist guests with menu choices
• Support a positive, welcoming atmosphere that aligns with the restaurant’s brand