This Communication module delivers key underpinning knowledge to healthcare worker which can be used towards achieving the care certificate

Who is this course for?

This course is aimed at all staff throughout the health and social care sector, in particular:-

• New starters to the organisation
• Existing staff as a refresher

Course Content

• Communication Overview
• Service Users Reactions
• Communication Methods & Tools
• Types of Communication
• Communication Barriers & Blocks
• Active Listening & Listening Skills
• Confidentiality
• Communication Models & Skills
• Aggressive & Non-Aggressive Body Language

Course Objectives

• Understand the importance of effective communication at work
• Understand how to meet the communication and language needs, wishes and preferences of individuals
• Understand how to promote effective communication
• Understand the principles and practices relating to confidentiality
• Use appropriate verbal and non-verbal communication
• Support the use of appropriate communication aids/ technologies