Care Certificate Standard 6 - Communication

E-learning Course

0.5 Hours (Approx.) Multiple Choice

4.8

(1100) Google Reviews

This Communication module delivers key underpinning knowledge to healthcare worker which can be used towards achieving the care certificate

Course Content
Objectives

Course Content

Communication Overview
Service Users Reactions
Communication Methods & Tools
Types of Communication
Communication Barriers & Blocks
Active Listening & Listening Skills
Confidentiality
Communication Models & Skills
Aggressive & Non-Aggressive Body Language

Objectives

Understand the importance of effective communication at work
Understand how to meet the communication and language needs, wishes and preferences of individuals
Understand how to promote effective communication
Understand the principles and practices relating to confidentiality
Use appropriate verbal and non-verbal communication
Support the use of appropriate communication aids/ technologies

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What You Will Learn

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