This Duty of Care module delivers key underpinning knowledge to healthcare worker which can be used towards achieving the care certificate

Who is this course for?

This course is aimed at all staff throughout the health and social care sector, in particular

• New starters to the organisation
• Existing staff as a refresher

Course Content

• Duty of Care
• Negligence
• The Persons Advocate
• Complaints & Receiving Complaints
• Adverse Events
• Conflicts & Situations

Objectives Content

• Understand how duty of care contributes to safe practice
• Understand the support available for addressing dilemmas that may arise about duty of care
• Deal with Comments and complaints
• Deal with Incidents, errors and near misses
• Deal with confrontation and difficult situations