Welcome to Your Account —The Health & Safety Group

HSG Clinical Skills

£11.95 + VAT (incl. VAT: £14.34)

Want to Book Multiple Candidates?

To book this training course for multiple candidates, please use our HSG E-learning website

Benefits of booking through HSG E-learning:

Enrollment for multiple candidates
Bulk buy discounts on orders
Flexible online access for all participants
Centralised portal to manage progress
Streamlined billing and administration

Vist HSG E-learning

This course has been designed as an introduction to basic clinical skills that are required by all individuals working within the healthcare sector

Duration

The Health and Safety Group would recommend approx. 2 hours 30 minutes to complete the course

Learning Outcomes: By the end of this course the learner will:

Your Healthcare Career

Know how to identify the requirements of a work role, including the use of relevant standards, codes of conduct and practice
Understand why it is important to work in ways that are agreed with their employer
Be aware of the key rights and responsibilities in employment and how a working relationship is different from a personal relationship
Understand why it is important to work in teams and in partnership with others
Understand why it is important to work in partnership with key people, advocates and others who are significant to patient's/service users
Know why continuing professional development is important
Understand the process for agreeing a personal development plan and who should be involved
Know why feedback from others is important in helping to develop and improve the way they work
Understand the principles of reflective practice and why it is important
Know how to identify development needs against relevant standards
Understand the purpose and benefits of supervision and appraisal or similar arrangements
Be aware of a range of learning opportunities and how they can be used
Understand why it is important to be honest and identify where errors may have occurred and to tell the appropriate person
Know when to escalate any concerns and the purpose of whistleblowing in an organisation.

Duty of Care

Know what is meant by duty of care
Understand how duty of care contributes to safe practice
Be aware of dilemmas that may arise between the duty of care and an individual's rights
Understand the importance of learning from comments and complaints to improve the quality of service
Be able to recognise and deal with adverse events, incidents, errors and near misses
Be aware of legislation relevant to reporting adverse events, incidents, errors and near misses
Be aware of factors and difficult situations that may cause confrontation
Know how communication can be used to solve problems and reduce the likelihood or impact of confrontation
Know how to assess and reduce risks in confrontational situations

Person Centred Care

Understand the importance of person-centred values in providing on-going care and support to individuals
Understand how to work in a person-centred way including:
- the importance of finding out the history, preferences, wishes and needs of the individual
- why the changing needs of an individual must be reflected in their care and/or support
- the importance of supporting individuals to plan for their future wellbeing and fulfilment, including end of life care
Be aware of how environmental factors may have the potential to cause discomfort or distress and how to make changes to address such factors
Be aware of signs that an individual may be in pain or discomfort and know how to take appropriate action where there is pain or discomfort
Know how to make others aware of any actions they may be undertaking that are causing discomfort or distress to individuals
Understand how to support individuals to maintain their identity and self-esteem
Know how to support individuals using person-centred values including respect for individuality, dignity and choices
Know how to report any concerns to the relevant person
Know how to assess and reduce risks in confrontational situations

Communication

Understand the importance of effective communication at work
Understand the different ways that people communicate
Know how to meet the communication and language needs, wishes and preferences of individuals
Know how to promote effective communication, including how to reduce barriers to communication and the importance of active listening
Know how and when to use appropriate verbal and non-verbal communication
Be aware of environments and approaches for communicating effectively about difficult, complex and sensitive issues
Understand the importance of effective communication in preventing or diffusing conflict or challenging behaviour
Understand the reasons for being open and transparent with service users about their care and treatment
Understand the principles and practices relating to confidentiality
Know how to support the use of appropriate communication aids/technologies

Consent

Understand the requirements for seeking valid consent
Know about different ways a person may give (or refuse) consent
Know the types of circumstance where a written record of consent (or refusal) must be obtained
Be able to communicate effectively about proposed treatment or care to enable individuals to make informed choices
Be aware of potential implications of providing insufficient information about proposed treatment or care
Understand the right of individuals to refuse consent and ways to respond to refusal of consent
Understand the types of circumstances in which adults may lack capacity to consent
Understand types of action that may be taken in emergency situations where an individual may be temporarily unable to consent
Know how advanced decisions can be used to provide information about the wishes of an individual
Be aware of the protocols and legislation for obtaining consent for children and young people
Be aware of the protocols and legislation regarding consent for people who are mentally incapacitated
Understand how best interests decisions may need to be made for those lacking capacity
Be aware of key principles in legislation relevant to mental capacity and consent.

Privacy & Dignity

Understand the principles that underpin privacy and dignity in care
Know how to maintain privacy and dignity of individuals when providing personal care
Understand why it is important not to disclose information that an individual may wish to be kept private, unless it is appropriate to do so
Understand an individual's right to make choices (including choices about their care) and how to support individuals to make their own decisions
Know how risk assessment processes may be used to support the right of individuals to make their own decisions
Understand how to support the active participation of individuals in their care
Know how to report any concerns to the relevant person

Fluids Nutrition

Understand the importance of good hydration and nutrition in maintaining health and wellbeing
Know the signs and symptoms of poor hydration and nutrition
Understand the importance of food safety, including hygiene, in the preparation and handling of food
Know how to promote adequate hydration and nutrition
Understand the effects of culture and religion on individual's dietary requirements and preferences
Know how individuals can be supported and encouraged to access fluids in accordance with their preferences, requirements and/or plan of care
Know how individuals can be supported and encouraged to access food and nutrition in accordance with their preferences, requirements and/or plan of care
Know how to report any concerns to the relevant person

Dementia Awareness

Know what is meant by the term 'dementia'
Be aware of the prevalence of dementia in the UK population
Be able to recognise signs of dementia and also be aware that these signs may be associated with other conditions or circumstances
Know what actions individuals can take to reduce their risk of dementia, or to delay onset
Know why early diagnosis of dementia is important
Know the actions that people affected by dementia can take in order to live as well as possible after diagnosis
Understand the importance of recognising the person with dementia as a unique individual
Be aware of the impact of dementia on individuals, families and society
Be able to communicate effectively and compassionately with individuals who have dementia
Understand reasons why a person with dementia may exhibit signs of distress and how behaviours seen in people with dementia may be a means for communicating unmet needs
Be able to signpost individuals, families and carers to dementia advice, support and information