Workplace conflict is costing UK employers £28.5bn a year, a study has found, with experts warning an increase in remote working could make disputes between staff harder to manage. (Source: ACAS)

If you work in an environment where you are facing the public on a daily basis, it is essential you can put into practice conflict management and breakaway techniques, to protect yourself and others around you.

This Conflict Management and Breakaway Techniques course will provide you with essential knowledge to manage conflict and breakaway from a potentially violent situation with minimal risk to all parties.

Who is this course for?

This course is aimed at anyone who faces the public on a daily basis, included but not limited to: -

• Healthcare Professionals
• Retail Staff
• Lone Workers
• Teachers / School Staff

Course Content

• Assessing Reasonable Force
• Prevention and Management of Confrontational Situations
• Dealing with Aggression
• Defusing Aggressive Situations
• Workplace Reduction Measures
• Evasive Action & Diversion Techniques
• Breakaway Technique Definition
• Grabs, Disengagement and the Avoidance Stance (Practical Skills)
• Post Incident Reviews

Course Objectives

• Identify types of common assault
• Understand what factors would escalate to physical aggression + assault
• Use verbal de-escalation techniques effectively
• Understand the importance of non-verbal communication
• Undertake a Dynamic Risk Assessment