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Breakaway Awareness (HSG)

E-learning Course
2 Hours (Approx.) Multiple Choice
4.8
(1100) Google Reviews
City & Guilds Logo CPD

Workplace conflict is costing UK employers £28.5bn a year, a study has found, with experts warning an increase in remote working could make disputes between staff harder to manage. (Source: ACAS)

If you work in an environment where you are facing the public on a daily basis, it is essential you can put into practice conflict management and breakaway techniques, to protect yourself and others around you.

This Conflict Management and Breakaway Techniques course will provide you with essential knowledge to manage conflict and breakaway from a potentially violent situation with minimal risk to all parties.

  • Assessing Reasonable Force
  • Prevention and Management of Confrontational Situations
  • Dealing with Aggression
  • Defusing Aggressive Situations
  • Workplace Reduction Measures
  • Evasive Action & Diversion Techniques
  • Breakaway Technique Definition
  • Grabs, Disengagement and the Avoidance Stance (Practical Skills)
  • Post Incident Reviews
  • Identify types of common assault
  • Understand what factors would escalate to physical aggression + assault
  • Use verbal de-escalation techniques effectively
  • Understand the importance of non-verbal communication
  • Undertake a Dynamic Risk Assessment

Trusted, Quality-Assured Training

City & Guilds Assured

We're proud to share that all our E-learning courses are assured by City & Guilds, a global benchmark for excellence. This recognition highlights our commitment to delivering high-quality training that truly makes a difference.

CPD Accredited

Our courses support lifelong learning and professional growth, accredited by the CPD Certification Service to ensure they meet recognised standards for Continued Professional Development.


What You Will Learn

Take a closer look at our E-learning experience. Below, you’ll find screenshots from the course alongside a sample certificate you’ll receive upon completion (click to view).

Our courses are designed to be engaging, intuitive, and practical, giving you the tools and confidence to excel in your field.

If you would like to see how our E-learning platform works before purchasing, click on the 'try before you buy' button below and you can try a full length Elearning module, completely free of charge!

Try Before You Buy
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