Delegate Pre-requisites

All delegates who attend The Health & Safety Groups training courses (which are delivered in English) need to have sufficient knowledge and understanding of the English language in order to receive a certificate of attendance.

All delegates who attend The Health and Safety Groups healthcare training courses must have previous healthcare experience. No refunds will be provided for insufficient experience.

All delegates who attend Bild ACT Certified PMVA Training courses, must meet all pre-requisites as set out on each booking form and provide evidence of certification prior to attending PMVA training courses. If candidates do not meet specified prerequisites and fail to supply evidence of required training, no refunds will be provided, and certificates will not be issued.

Non-Attendance and Late Attendance of Classroom Training

If your delegate does not attend their course, the agency will be charged for the place on the course the delegate missed. If the delegate’s place is rebooked, the agency must pay the fees for any new booking.

To ensure that classroom courses are effective and are not interrupted, we operate a strict ‘shut door policy’ for our training courses and late arrivals will not be rescheduled or refunded. Please ensure you plan your journey well in advance. Cut off times for training courses are as follows:

For training courses that begin at 9:30am, delegates will not be permitted to participate in the courses after 10am.
For training courses that begin at 10am, delegates will not be permitted to participate in the courses after 10:30am
For compact training courses that begin at 12pm, delegates will not be permitted to participate in the course after 12:30pm.

Cancellation/ Postponement Policies for Agencies

Agencies may cancel or amend any booking by 5 p.m. up to 2 business days prior to commencement of the training course with no additional charge. Bookings can only be rebooked or cancelled via the agency portal. For example:

• (i) for training courses that start at 9.30am on a Monday, places can be cancelled or rescheduled up until 5.00pm the previous Thursday;
• (ii) for training courses that start at 9.30am on a Tuesday, places can be cancelled or rescheduled up until 5.00pm the previous Friday;
• (iii) for training courses that start at 9.30am on a Wednesday, places can be cancelled or rescheduled up until 5.00pm the previous Monday;
• (iv) for training courses that start at 9.30am on a Thursday, places can be cancelled or rescheduled up until 5.00pm the previous Tuesday;
• (v) for training courses that start at 9.30am on a Friday, places can be cancelled or rescheduled up until 5.00pm the previous Wednesday before.

Please note: if you cancel a delegates booking and they have already started/ completed their eLearning, these eLearning certificates will be invalidated and made VOID.

Delegate Behaviour

In order to protect the welfare of the employees of The Health & Safety Group Limited, we have a zero tolerance approach to any forms of aggression or disruption in the classroom or at any of our training venues. Any delegates who disrupt the class or are rude or abusive to any employees will be asked to leave the training course and will not be refunded for such course.

Payment Terms

Agencies will be invoiced monthly in arrears. Invoices will be raised on the first of every month. Without prejudice to any other right or remedy that we may have, if an agency fails to pay us on the due date in the invoice, the following will apply:

• The agency’s account will be locked, thereby restricting the agency’s access to delegate bookings and certificates.
• The agency’s account will remain locked until all outstanding invoices are paid in full or in cleared funds.
• If an agency’s account has been locked more than twice and such agency is making bookings for 5 delegates or less per month, we reserve the right to suspend or withdraw such agency’s account until further notice.
• We also reserve the right to charge interest on any outstanding invoice in accordance with clause 10.6 of our full terms and conditions.

Confidentiality

Agencies shall not during the Contract or at any time thereafter directly or indirectly canvass, solicit, endeavour to entice away, employ, engage or otherwise facilitate the employment or engagement of any person who is employed or engaged by the Health and Safety Group Limited (in particular but without limitation its trainers), for the purpose of providing goods or services of a kind or similar to those which are provided by the Health and Safety Group Limited, whether or not such person would be in breach of contract or any other obligation as a result. HSG reserves the right to remove or suspend access to its online resources and/or portal, or to refuse to provide Goods or Services to any agency who it has reasonable grounds to believe may have acted in breach of this clause at any time.